Wait 10 minutes and check again. The vast majority of course completions are processed within 2-5 minutes of your completing the video.
If your program completion and certificate are not available after 10 minutes, please do not attempt to retake the class. We will have a record of the time you spent viewing the course and can provide you with the appropriate credits. Instead, contact our Technical Support team at email@example.com or send us a message in chat using the blue icon on the bottom right of your page, and we will ensure you get the completion records you have earned.
If you send a message or chat, please include the following so we can promptly get you credit:
· Your name and bar number
· The full name of the course you watched
You can also call us at 1 (800) 232-3444 x3, but that sometimes results in a slower response time. Our Technical Support team is available from 7:30 am to 5:00 pm (PT) Monday through Friday.