Try re-entering the continuing case number in the Filer’s Information tab #1: Part B: Case Information (by clicking on the underlined blue line “Click Here To Enter Case Number” or click on the stored case number, then click “Ok” in the “Enter A Case Number” window.
If you still get the message, go ahead and enter just the numeric digits in the case and leave out the abbreviated court letters. Or, close out of Essential Forms and reopen the program and re-enter the case number again.
If still no luck, you may need to contact technical support at 800-232-3444 and press #2 for Essential Forms Technical Support. Have the case number on hand. We can see if entering the case number on our end works, or if need be, we can reach out to the courts for assistance.