Q: I did not receive an email verification code.
A: If you are waiting on your verification code check your spam/junk folder for the verification code. There are generated within moments of entering your information here:
Another option is to click on the "didn't receive code link" on Attendee Hub home page and try have it sent again.
If you still haven't received the email, please contact Geoff Moore at firstname.lastname@example.org.
Q: Why did I get logged out?
A: For privacy reasons, your login only stays valid for 72 hours. You will also be logged out after 24 hours of inactivity. You will need to request a verification code once expired. If for any reason you are having difficulty logging back in, please contact Geoff Moore at email@example.com.
Q: Can I share links to the Attendee Hub?
A: Yes, please feel free to share links, but in order for the recipient to access the event, they must first register.
Q: How do I ensure the best video experience?
A: Just like any livestream, there are things you can do to ensure the best viewing experience. Make sure you have a strong internet connection. It also helps to close non-essential tabs in your browser. If you do experience buffering or your video freezes, reload the session page before seeking help.
Q: When I leave the session room, I can no longer hear the speaker.
A: Your session experience is designed to be immersive. Just like an in-person session, if you leave the room you can’t hear the speaker! If you navigate to another event page, your session will stop. Simply click back into the session to return to the livestream.