After downloading the efinstaller.exe link from the email you get the error "access is denied," here's what to do:

Most likely it's permissions related and you need to log-in as Admin (maybe need your IT person) to install the JC Update. Or, try and install from a station with higher permissions. If that does not work then reach out to technical support via email (below).

Note: If you get the "access is denied" when clicking on the url for the download page it might be a bad link or a link that has been removed. Please reach out to technical support.

Email us at: tech_support@ceb.ucla.edu

Please include the request for the efinstaller.zip version, a CEB customer number or account name and the error message.

We will send back a link to the zip version of the JC Update to install.