Skip to main content
All CollectionsMCLE ProductsFor Current Users
Why is my CLE video progress not tracked?
Why is my CLE video progress not tracked?
Joe III avatar
Written by Joe III
Updated over a year ago

If you have returned to a CLE video and it did not resume where you left off, or have a similar issue, this feature relies upon 3rd party cookies. Some browsers and security software consider 3rd party cookies to be a threat to privacy and block them.

Chrome:

  1. Ensure you are browsing our site in Normal Mode as opposed to Incognito Mode.

  2. Check your settings to make sure 3rd party cookies are allowed: https://support.google.com/chrome/answer/95647

Edge:

  1. Ensure you are browsing our site in Normal Mode as opposed to InPrivate Mode.

  2. Check your settings to make sure 3rd party cookies are allowed: https://support.microsoft.com/en-au/office/enable-cookies-6b018d22-1d24-43d9-8543-3d35ddb2cb52

Firefox:

Firefox blocks 3rd party cookies by default. For more information and how to allow cross site tracking for specific sites, please visit https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection. Please be sure to allow both ceb.com and panopto.com

Safari:

Safari blocks 3rd cookies by default. For more information and how to enable 3rd party cookies, please visit https://news.trendmicro.com/2023/03/16/how-to-allow-third-party-cookies-on-safari/.

Did this answer your question?