1. Run As Administrator
Try and reboot the computer, log back in as Admin and run Essential Forms as an Administrator. You can also, right click on the Essential Forms shortcut and click Run As Administrator in the drop-down. Open a document and click File>Save As PDF.
If that doesn’t work, try #2.
2. Reset Print Queue
Close Essential Forms.
Type Printers and Scanners in the Search in your task bar.
Open Printers and Scanners.
Check and see if you have an MS Publisher Imagesetter printer under the list of Printers & Scanners.
*Note: MS Publisher Imagesetter is what we use to convert forms to PDF’s.
Click on the MS Publisher Imagesetter printer.
Click on Open print queue to view all pending documents.
Click the three dots in the top-right corner and select Cancel all.
Reopen Essential Forms.
See if you can File>Save as PDF.
If that doesn’t work try #3.
3. PDF Printer Workaround
Otherwise, In EF with a form open, click File>Print Form. Click the drop-down arrow next to Name in the Print window. There should be other printer(s) to select that would save as pdf:
-Adobe PDF
-Microsoft Print to PDF
-Microsoft XPS Document Writer
Once you select an alternate PDF converter click OK and see if that works.
You might have to add a form name when saving as pdf now.
Or, you could investigate free/cheap PDF drivers online and download one. Many of those install a print driver that could be selected when printing from Essential Forms, generating a PDF instead of a printout. Maybe that would work.
We haven’t made any programming changes to the File>Save As PDF feature. Essential Forms makes a call to Windows when clicking File>Save As PDF to the MS Publisher Imagesetter print driver which is a Windows printer installed on all Windows OS machines and it lives in the Start>Devices and Printers folder on each local machine.