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Why Do I Keep Getting Error Messages?

Do you need help because you keep getting error or loading messages?

Written by Stephanie

If you keep getting error messages, the pages time out while loading, or the site just isn't working correctly, please try the following:

  • Use Chrome, Firefox, or Safari as your browser - do NOT use Internet Explorer 

  • Log out and clear your cookies 

  • Log back in and try again 

We apologize for the inconvenience, but clearing the cookies from your browser solves a lot of problems! If that still doesn't work, please leave us a message describing your problem and providing your contact information, or contact Customer Support directly: 

Telephone: 1-800-232-3444
Email: customer_service@ceb.ucla.edu

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